At Stehlin Hostag, we know our high quality and consistent product delivers superior performance and we know that as a supplier we go that extra mile to gain and retain customers.

Our prices will remain as competitive as ever but you will reap 'added value benefits' through these new structures. By closely examining the way in which we have delivered service in the past and by recognising that our market is subject to constant change, we have been able to tailor brand new service levels to the needs of our customers.

Stehlin Hostag has always been at the forefront of customer service. Consider our past innovations: PMS SOS, our pioneering next day and same day delivery service, TCM, Technical support......

Service differentiation, unlike a product cannot be patented and is therefore easily copied but remember that every time something is replicated, some of the original quality is lost. Service innovators, however, will be remembered and the key is to keep one step ahead, to keep reinventing ourselves to be remembered as the inventor and not the follower.

Excellence is so ingrained in our service culture that we sometimes fail to understand why our competitors cannot deliver much of what we take for granted. We are always looking for ways to improve and develop our customer services. For example, we are currently investing in a computerised transport system and there is a possibility we can upgrade this to incorporate a bar coding system to further enhance our repeata service. Please look out for new service pack updates as they become available.

We set the standards, our competitors follow.